Refund Policy

1. Nature of Digital Products

Our products are digital goods — specifically, Shopify theme files delivered electronically. Once a download link has been accessed and the files have been downloaded, the product has been delivered and consumed in full.

Under EU Directive 2011/83/EU and equivalent consumer protection regulations, consumers may lose their right of withdrawal for digital content once delivery has begun with their prior express consent. By completing your purchase, you provide such consent and acknowledge that delivery of the digital product begins immediately upon payment confirmation.

2. Refund Window

Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this window will not be considered, except in cases of proven fraud or payment processing errors.

3. Eligible Refund Reasons

We will issue a full refund in the following circumstances:

3.1 Product Not as Described

If the purchased theme is materially different from what is described and shown on the product listing page (e.g., missing features explicitly listed in the product description), you are eligible for a refund. Minor visual differences due to placeholder content do not qualify.

3.2 Technical Defect

If the theme files are corrupted, incomplete, or contain a defect that prevents installation on a standard Shopify store and we are unable to resolve the issue within 5 business days of being notified, you are eligible for a full refund.

3.3 Non-Delivery

If your download link was not delivered to your provided email address within 24 hours of purchase and cannot be re-sent, you are eligible for a full refund. Please check your spam folder first and contact us at [email protected] before requesting a refund.

3.4 Duplicate Purchase

If you accidentally purchased the same theme twice, we will refund the duplicate charge provided you contact us within 48 hours of the second purchase.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• You changed your mind after downloading the product.
• You purchased the wrong theme by mistake (please review all product details before purchasing).
• You have difficulty customizing the theme beyond its documented capabilities.
• The theme is incompatible with a specific third-party Shopify app not mentioned in our product description.
• Issues arising from modifications you made to the theme's code.
• Your Shopify plan does not support the theme's features.
• The request is made more than 14 days after purchase.

5. How to Request a Refund

1. Email us at [email protected] with the subject line: "Refund Request — [Your Order Number]".
2. Include your full name, the email address used at checkout, the order number or confirmation email, and a clear description of the issue.
3. If applicable, provide screenshots or a screen recording demonstrating the issue.
4. Our team will review your request within 3 business days and respond with a decision.
5. Approved refunds are processed back to your original payment method. Processing time depends on your bank or card issuer (typically 5–10 business days).

6. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in the revocation of your product license and may affect your ability to make future purchases.

7. Contact

For refund requests or questions about this policy, please contact:

• Email: [email protected]
• Phone: +90 501 112 50 00
• Response time: Within 3 business days