Summary: We collect only what we need to process your purchase and deliver your product. We do not sell your personal data to third parties. We use industry-standard security measures to protect your information.
1. Who We Are
This Privacy Policy applies to Zonera Digital Agency ("Zonera", "we", "us", or "our"), the operator of this website and the seller of digital products listed herein.
Contact information: [email protected] · +90 501 112 50 00 · zonera.tr
2. Information We Collect
2.1 Information You Provide Directly
- Purchase data: name, email address, billing address, and payment details (processed securely by Creem — we never store full card numbers).
- Communications: any messages, support requests, or inquiries you send us.
2.2 Information Collected Automatically
- IP address, browser type, operating system, referring URLs, and pages visited.
- Date and time of access, time spent on pages.
- Cookie identifiers and similar tracking technologies (see Section 8).
2.3 Information from Third Parties
- Transaction confirmation and fraud-prevention signals from our payment processor, Creem.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your purchase of digital products.
- Deliver your download link and license key via email.
- Send order confirmations, receipts, and important product updates.
- Provide customer support and respond to your inquiries.
- Detect, prevent, and investigate fraud or unauthorized activity.
- Comply with applicable legal obligations.
- Improve our website, products, and services (using aggregated, anonymized data).
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal data is:
- Contract performance: Processing necessary to fulfill your purchase and deliver the digital product.
- Legal obligation: Processing necessary to comply with tax, accounting, and regulatory requirements.
- Legitimate interests: Fraud prevention, security monitoring, and improving our services — where these interests are not overridden by your rights.
- Consent: Where you have explicitly opted in to receive marketing communications.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share your data only with:
- Creem (payment processor) — to securely process transactions. Creem's own privacy policy governs data handled on their platform.
- Email delivery providers — solely to send transactional emails (order confirmations, download links).
- Law enforcement or regulatory bodies — when required by applicable law or to protect our legal rights.
All third-party service providers are contractually required to handle your data in accordance with applicable data protection laws.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy:
- Purchase and transaction records: 7 years (required for tax and accounting compliance under Turkish and applicable international law).
- Support communications: 2 years from the date of last contact.
- Website analytics data: 13 months from collection (aggregated/anonymized).
Upon expiry of the relevant retention period, your data is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention obligations.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies
We use essential cookies to enable the website to function properly (e.g., session management). We do not use third-party advertising cookies or tracking pixels.
- Strictly necessary cookies: Required for the website to operate. Cannot be disabled.
- Analytics cookies: Help us understand how visitors use the site (anonymized). You may opt out via your browser settings.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately at [email protected] and we will delete it promptly.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Continued use of our services after any update constitutes acceptance of the revised policy.